Privacy Policy
This Privacy Policy explains what information TrustTunnel may collect, how it may be used, and how users can contact us regarding privacy-related questions.
1. Information we may collect
We may collect account-related information such as email address, authentication data, subscription status, device records, payment-related metadata, technical logs, support requests, and basic website interaction data needed to operate the service.
2. How we use information
Information may be used to provide the service, authenticate users, manage subscriptions, generate access profiles, maintain security, prevent abuse, respond to support requests, and improve service quality and reliability.
3. Payment processing
Payment processing may involve third-party payment providers. TrustTunnel does not necessarily store full payment card details on its own systems. Payment providers may process transaction-related data according to their own legal and contractual requirements.
4. Technical and security logs
We may maintain technical logs and operational records for fraud prevention, service stability, troubleshooting, abuse detection, and security analysis.
5. Cookies and session data
The website and dashboard may use cookies or equivalent session mechanisms to keep users signed in, protect authenticated areas, and support essential site functionality.
6. Data sharing
We may share limited data with service providers or infrastructure partners when necessary to operate the website, process payments, provide support, prevent fraud, or comply with legal obligations.
7. Data retention
Information may be retained for as long as reasonably necessary to provide the service, maintain account history, satisfy legal obligations, resolve disputes, prevent abuse, and enforce contractual rights.
8. User requests
Users may contact us to request clarification regarding stored data, account access, or support-related privacy issues.
9. Security
We take reasonable technical and organizational steps to protect service data, account access, and operational systems. No online system can be guaranteed to be absolutely secure.
10. Contact
For privacy-related questions, contact us through contact form.