Help Center

TT Connect is a secure network access service with apps for mobile and desktop devices.

TT Connect is available for iOS, Android, macOS, Windows, and Linux.

You can download TT Connect from the official website’s home page or from the Downloads section of your account.

Install TT Connect, open the app, select an available country, and tap the connect button. To use the paid version, you must first purchase a subscription. If you already have a subscription, sign in to your account in the app using your username and password.

Yes. TT Connect offers free access with a limited amount of traffic and a limited selection of countries.

No. Registration is not required to start using free access.

The free allowance is 3 GB per device.

When you have used your free 3 GB, you can choose a paid subscription on the Pricing page.

Free access includes a limited selection of countries. A paid subscription unlocks all locations available to paid users.

A paid subscription provides more country options, unlimited traffic, and support for 3, 5, or 10 devices depending on the plan. Free access provides 3 GB of traffic per device and a limited selection of countries.

Subscriptions are available for 3, 5, or 10 devices. See the Pricing page for details.

You can choose a 1-month, 1-year, or 3-year subscription. Available terms are shown on the pricing page.

Current prices and subscription terms are listed on the Pricing page.

Sign in to your account and open Subscription.

You can review the available subscription-change options in Subscription or on the Pricing page.

After a successful payment, you will receive an email containing your TT Connect login and password. Your subscription will be activated and appear in your account. Then open the app and sign in with the credentials you received.

Check the inbox, spam folder, and other folders of the email account you entered when purchasing.

Yes, subscriptions support automatic renewal. Billing terms depend on the subscription period you choose.

Sign in to your account, open Subscription, and turn off automatic renewal using the switch.

No. Turning off automatic renewal stops future automatic renewals but does not cancel your already paid access period.

You can request a refund through Contact. The refund terms are available at Refund Policy.

Open Sign in to sign in on the website, or use the sign-in option in the TT Connect app.

Open Reset password and follow the instructions to regain access.

Yes. TT Connect supports Sign in with Apple on compatible platforms.

You can view connected devices in the Devices section of your account or directly in the TT Connect app under Settings → Device Management.

You can remove a device in the Devices section of your account. On iOS, open Settings, then Device Management in the TT Connect app. Swipe the device card from right to left and tap the red trash button.

Devices associated with a paid subscription may be removed when the subscription expires. After renewing or restoring the subscription, sign out of TT Connect and sign in again with your username and password. The device will be registered again.

Open the country list in TT Connect and choose an available location. Country availability depends on your access type.

Check the connection status on the TT Connect home screen. The green “Protected” status indicates an active secure connection.

Exclusions let you specify traffic that should bypass the secure TT Connect tunnel, such as certain domains, IP addresses, or supported apps.

Yes. App exclusions are available on Android, Windows, and Linux. Excluding individual apps is not supported on iOS or macOS.

If an app behaves the same way after you change exclusions, disconnect the TT Connect secure connection and reconnect.

Make sure your subscription has been restored. Sign out of TT Connect, sign back in to the same account, and try connecting. If the issue persists, contact support.

TT Connect supports exporting diagnostic data. Use the relevant feature in the app when contacting technical support.

Contact support through Contact. Describe the problem without sharing your password or full payment card details.

Open TT Connect, select an available country, and tap the connect button. Once the secure connection is established, the app shows its status. To disconnect, use the disconnect button on the home screen.

Open the country list in TT Connect and select an available location. The country selection is limited in free mode. A paid subscription provides access to all available paid locations.

Country availability depends on your subscription type and the current status of the servers. Some countries are unavailable in free mode. If a country is temporarily unavailable, choose another available location.

Go to Settings, then Advanced Settings, and open TT Connect Protocol. The options are Automatic, TT Connect HTTP/2, and TT Connect QUIC.

Automatic protocol selection is recommended for normal use. You can try switching manually to HTTP/2 or QUIC if you need to test connectivity on a particular network.

Post-quantum cryptography is designed to improve the resilience of a secure connection against certain future quantum attacks. The switch is located under Settings, then Advanced Settings.

Yes. An IPv6 switch is available under Settings, then Advanced Settings. It allows IPv6 traffic if the selected connection endpoint supports it.

Traffic blocking prevents data from being transmitted over the regular network if the secure connection drops. Open Settings in the app and use the Traffic Blocking switch.

Exclusions let selected domains, IP addresses, and subnets connect directly, bypassing the secure tunnel. App exclusions are also available on Android, Windows, and Linux.

Individual app exclusions are supported on Android, Windows, and Linux. They are not supported on iOS or macOS.

On Android, Windows, or Linux, open Settings, then Exclusions. Select the apps that are allowed to bypass the tunnel. If your changes do not take effect, turn the secure connection off and back on.

Open Settings, then Advanced Settings. Under Diagnostics, select Export Logs and System Information. The app will create a diagnostic archive that you can share with support. Check the archive for personal data before sending it.

Open Settings, then Advanced Settings, and select Logging Level. Three options are available: Default, for standard app operation information; Extended, for more detailed troubleshooting information; and Maximum, for the most detailed diagnostics. Use Maximum only when necessary.

Under Settings, then Account Management, you can manage your email address, change your password, manage Apple ID linking, and delete your account. Some options depend on your platform and sign-in method.

In the About TT Connect section, you can find the app version and links to the official website, FAQ, Privacy Policy, Terms of Use, and License Agreement.

Open the Settings tab. Under Connection and Security, find Traffic Blocking and enable the switch. If the secure connection drops, this feature blocks data transfers over the regular network.

Default records standard app operation information. Extended helps investigate issues in more detail. Maximum is intended for the most detailed diagnostics and should be used only when needed.

Open Settings, then Advanced Settings. Under Diagnostics, select Export Logs and System Information. After the archive is created, you can use the system sharing menu to send it to support.

Open Settings, then Account Management, then Email. Enter the new address and your current password, and send the confirmation email. Your old address remains active until the new one is confirmed. After confirmation, you will need to sign in to TT Connect again.

Open Settings, then Account Management, then Password. Enter your current password, your new password, and its confirmation. The new password must contain at least 8 characters. Then tap Change Password.

Open Settings, then Account Management, then Apple ID. You can check the linking status, link an Apple ID, or unlink it. A linked Apple ID lets you sign in with Apple on iPhone and Mac.

Open Settings, then Device Management. You will see each device’s name, platform, identifier, last activity date, and status. On iOS, tap the pencil icon to rename a device. To remove it, swipe its card from right to left and tap the red trash button.

Open Settings, then Account Management, then Delete Account. Before deleting your account, disable any supported recurring payments. You must enter your current password to confirm deletion. Deletion cannot be undone: your account access ends and the app returns to anonymous free mode.

Open the Settings tab and select Advanced Settings. Here you can choose the TT Connect protocol, configure post-quantum cryptography and IPv6, set the logging level, and export diagnostic data.

On Android, open Settings, then Account Management, then Google. You can check the linking status, link a Google account, or unlink it. A linked account lets you sign in with Google.

Check that your device has an internet connection. Try selecting another available country and reconnecting securely. If the issue persists, open Settings, then Advanced Settings, and export diagnostic data. Describe the problem through Contact. If the connection stopped working after your subscription was restored, sign out of the app and sign in again.

Check the stability of your internet connection. If your device switches between Wi-Fi and mobile data, try reconnecting the tunnel after the switch. You can also try another available country. If disconnections continue, export diagnostic data under Settings, then Advanced Settings, and contact support through Contact.

Disconnect the tunnel and check whether the internet works without a secure connection. If it does, try connecting through another available country. You can also try automatic protocol selection in Advanced Settings. If Traffic Blocking is enabled, bear in mind that it may restrict data transfers when the secure connection drops. If the issue persists, export diagnostics and contact us through Contact.

Check whether that country is available for your access type. The free version offers a limited country selection. If a country included in your subscription is temporarily unavailable, select another available country and try again later. If the problem persists, contact us through Contact.

Make sure you are signed in to the TT Connect account used to purchase the subscription. Check its status under Subscription. If your subscription expired and was subsequently renewed, sign out of the app and sign in again with your username and password. If access is not restored, contact us through Contact.

Check your Inbox, Spam, and Junk folders. Make sure you are checking the email address entered during checkout. If you cannot find the email containing your login details, contact us through Contact and provide your email address and approximate payment time. Do not send your password or full card details.

Check that your email address and password are correct. If you forgot your password, use Reset password. If you previously signed in with Apple or Google, use the corresponding sign-in method where it is available on your platform. If the problem continues, contact us through Contact.

Check that the domain, IP address, or subnet is entered correctly. After changing exclusions, disconnect and reconnect the tunnel. Individual app exclusions are available on Android, Windows, and Linux but not on iOS or macOS. If the issue persists, export diagnostics.

Close the app completely and try opening it again. Check whether the latest version of TT Connect is installed. Restart your device if necessary. If the app continues to crash, contact us through Contact with your platform, operating system version, and a description of the problem.

Restart TT Connect and check the connection. If the issue concerns a paid subscription, make sure you are signed in to the correct account. Check the app version in About TT Connect. If the problem continues, send a description and diagnostic data through Contact.

The number of devices depends on your chosen plan. You can view your devices under Devices or in the app under Settings, then Device Management. Remove a device you no longer use, or choose a plan with enough devices on the Pricing page.

Some services may require a direct connection. Try opening the service with the tunnel disconnected to see whether the issue is related to the connection route. If needed, add an exclusion for the relevant domain or IP address. On Android, Windows, and Linux, you can also exclude an individual app. App exclusions are not supported on iOS or macOS.

Describe the issue and the actions that trigger it. Include your platform, app version, selected country, and approximate time of the error. If needed, attach a diagnostic archive from Settings, then Advanced Settings, then Export Logs and System Information. Contact us through Contact. Do not share your password or full payment card details.